Rule 7.  Compliance Procedures

7.1.    All Pre-Need Companies shall constitute a complaints action unit in their respective offices which shall have telephone hotlines to the Pre-Need Company listed in the telephone directory to handle complaints and answer the concerns of Planholders.  A list of the telephone hotlines shall be furnished to the Commission. 

7.2.    All Pre-Need Companies shall designate a compliance officer to act as liaison officer between the Pre-Need Company and the Commission who shall be available to the Commission for referral of requirements for registration and other compliance. The name of the designated compliance officer shall be furnished to the Commission, and shall be updated within seven (7) days of any change. 

7.3.    Pre-Need Companies selling life plans shall submit a list of their accredited mortuaries, their telephone numbers and contact persons.  Any change/s therein shall be reported to the Commission within fifteen (15) days from such change. 

7.4.    Pre-Need Companies shall issue identification cards to all fully-paid Planholders containing the basic information on the Pre-Need Plans bought to facilitate delivery of services/payment of benefits.

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